Information We Collect
Depending on how you use our website, we may process the following information:
Information you provide directly
When you contact us, we may receive:
- Your name
- Your email address
- The subject of your enquiry
- The contents of your message
- Any order details or supporting information you voluntarily provide
Please avoid sending passwords, payment card information, or other unnecessary sensitive information through our contact form.
Technical information
When you access the website, our hosting and technical service providers may process information such as:
- IP address
- Browser type and device information
- Pages requested and approximate access times
- Technical logs and error information
- Security-related request information
We use or receive this information where necessary for website operation, maintenance, security, and troubleshooting.
Purchase information
Purchases are completed through SuperProfile. We may receive or access relevant order details when necessary to respond to a customer enquiry, verify a purchase, or resolve a delivery issue.
Our website does not directly collect or store your full payment card details.
How We Use Your Information
We may use information for the following purposes:
- Responding to questions and customer-support requests
- Helping resolve purchase, access, or download issues
- Operating, maintaining, and securing our website
- Investigating technical errors or misuse
- Communicating about enquiries you have submitted
- Maintaining necessary business and support records
- Complying with applicable legal obligations
We do not use contact-form submissions to subscribe you automatically to promotional emails.
Any additional marketing or analytics activities will be disclosed as required if introduced.
Contact Form and Email Communication
Our contact form allows visitors to send enquiries to Madevia Studios.
The information entered into the form is submitted to our website's server and sent through Nodemailer using Google's Gmail email infrastructure.
Messages received through this process may remain in our email account and associated provider systems.
Our current contact-form implementation does not intentionally create a separate Supabase database record containing the submitted message.
We use contact information to respond to enquiries and provide relevant assistance.
Support email: madeviastudios@gmail.com
Purchases and Third-Party Checkout
Madevia Studios displays digital products on its website, but payments and digital product delivery are handled through SuperProfile.
When you click a purchase link, you may be redirected to SuperProfile, where its own terms, privacy policy, and payment practices apply.
SuperProfile and its payment-processing partners may collect information necessary to complete your purchase, including billing and transaction details.
We encourage you to review their applicable policies before completing a transaction.
Cookies and Similar Technologies
Our website may use essential cookies or similar browser storage mechanisms to support technical functions, particularly secure administrator authentication.
Such technologies may help maintain authenticated sessions, protect the website, or support other necessary functionality.
If optional analytics, advertising pixels, or non-essential tracking technologies are introduced, this section will be updated to explain their purposes and any choices available to visitors.
You can generally manage cookies through your browser settings, although disabling essential cookies may affect certain website functions.
Service Providers and Information Sharing
We use third-party technology providers to operate our website and related services. These include:
- Netlify: Website hosting and server-side application operations
- Supabase: Product data, image storage, and administrator authentication
- Google/Gmail: Delivery and storage of contact-form emails
- SuperProfile: External checkout and digital product delivery
Relevant information may be processed by these providers to perform their services.
We do not sell personal information supplied through our contact form.
We may also disclose information where required by applicable law, a valid legal process, or where reasonably necessary to protect legal rights and address security incidents.
International Data Processing
Some of our service providers operate infrastructure outside India or use international systems.
As a result, information may be processed or stored outside India, subject to applicable law and the practices of the relevant providers.
Data Security
We take reasonable steps to protect the information processed through our website, including using appropriate access controls and secure communication methods.
However, no internet-based service or electronic transmission method can be guaranteed to be completely secure.
If you believe your information has been mishandled or that a security issue affects you, please contact us.
Data Retention
We retain customer-support correspondence and related records only for as long as reasonably necessary for the purposes for which they were collected, including resolving enquiries, maintaining records, preventing abuse, and meeting applicable legal obligations.
Relevant technical data may also be retained by our service providers according to their operational and retention policies.
When personal information is no longer necessary, we take appropriate steps to delete it or otherwise handle it in accordance with applicable law.
Your Privacy Rights
Subject to applicable law, you may contact us to request information about personal data we hold concerning you, ask for corrections, or request deletion where appropriate.
Some information may need to be retained for legitimate purposes or legal obligations.
We will review requests in accordance with the laws that apply at the time of the request.
To submit a privacy-related enquiry, email madeviastudios@gmail.com.
Children's Privacy
Our website is intended for a general audience interested in digital resources.
We do not knowingly solicit personal information directly from children through the website.
If you believe a child has submitted personal information inappropriately, please contact us so that we can review the matter.
External Websites
Our website may contain links to third-party websites, including SuperProfile and social media platforms.
We are not responsible for the privacy practices of independent third-party websites.
We recommend reviewing their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our website, services, data practices, or applicable laws.
Contact Us
For questions about this Privacy Policy, personal information, or privacy-related concerns, contact:
Madevia Studios
Website: https://madeviastudios.in
Email: madeviastudios@gmail.com